A study of collective psychological ownership predicted by work environment and mediating role of employee self-efficacy among nursing staff in Oman

The coronavirus pandemic has highlighted the importance of healthcare staff and as a result, there is renewed interest in the management of healthcare staff. One concept which can perform a central role in managing healthcare staff is psychological ownership which is investigated in the current study. The study is based on three literature gaps including foci of psychological ownership, its measurement level, and the process approach of understanding antecedents of psychological ownership. Based on these literature gaps, the objectives of the study were to measure the effects of the work environment on nursing staff collective-psychological ownership and test the mediating role of self-efficacy. Data was collected through a survey from nursing teams from selected private hospitals in the Sultanate of Oman. The result indicates that work environment dimensions have a significant influence on nursing staff collective-psychological ownership. Additionally, we found support for self-efficacy as a mediator in this relationship.

How service operations, perceived benefit, and psychological ownership enhance customer retention in retail - evidence in Vietnam supermarkets

In a world with enormous opportunities and challenges from the 4.0 revolution and the lingering COVID-19 pandemic, customer retention is more important than ever for retailers. While marketing and advertising can be more or less limited during the pandemic, retailers pay more attention to the supply and service operations of products as salvage to satisfy the essential demands of customers. However, few scholars discuss the effects of service operations on customer retention in retail because it is lower consumer awareness and challenging to measure accurately and adequately. Therefore, with the foundation of commitment-trust theory, this study examines service operations' direct and indirect effects on customer retention through perceived benefit in omnichannel retailers. Simultaneously, it assesses how psychological ownership affects customer retention and moderates the effect of perceived benefit on customer retention in the Vietnamese supermarket as empirical evidence. The combination of a qualitative method (with 32 in-depth interviews) and a quantitative method (through a survey conducted with 374 shoppers) is implemented. Partial least-squares structural equation modelling with SmartPLS software is utilized for data analysis and hypothesis testing. From the findings, the study offers an operations perspective and a customer view of how to store service operations contribute to customer perception of benefits and customer retention. Interestingly, the study discovered that psychological ownership is not only a critical antecedent of customer retention but also enhances the effect of perceived benefit on customer retention as its moderating role. © 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.

Effects of haptic imagery on purchase intention

The COVID‑19 pandemic has increased the popularity of online shopping, and companies are looking for ways to provide consumers with experiences that online shopping cannot provide, such as touching products and imagining them in use. In this context, the importance of haptic imagery of products showcased online is increasing. This study replicated and extended Peck et al.'s (2013, Journal of Consumer Psychology, 23, 189–196) finding that physical control and psychological ownership mediate the influence of haptic imagery on purchase intention. This study showed that imagining touching a product increased purchase intention through the mediation of physical control and psychological ownership compared with not imagining, conceptually replicating Peck et al.'s study. This study also examined the moderating effect of product involvement and showed that there was no moderator role of product involvement. The findings would have a practical application in marketing, such as encouraging consumers to imagine touching the product.

Inclusive leadership can improve nurses' psychological ownership and reduce their turnover intention under the normalization of COVID-19 prevention.

Introduction: The COVID-19 pandemic continues to impact people's lives and professions worldwide. Chinese nurses face immense work pressure under the normalization of COVID-19 prevention and control, resulting in greater turnover intention. It is, therefore, crucial to study the mechanisms that influence the turnover intention of nurses in this situation. Objective: Many studies have examined the impact of leadership style on nurses' turnover intention; however, few researchers have investigated this influence during the COVID-19 pandemic. Based on the leader-member exchange theory, this study empirically studied the effect of inclusive leadership on turnover intention of nurses under the normalization of COVID-19 prevention and control in China, while assessing the mediating role of psychological ownership. Design: Cross-sectional study with multi-center data. Participants: Two thousand, two hundred ninety-nine registered nurses from 17 hospitals in China were recruited from January to March, 2022, under the normalization of COVID-19 prevention and control in China. Methods: A demographic questionnaire and scales of inclusive leadership, psychological ownership, and turnover intention integrated into an online survey were sent to registered nurses of different hospitals. Maximum likelihood structural equation modeling (ML-SEM) was used to analyze data. Results: Independent variable inclusive leadership has a significant effect on the overall turnover intention of nurses, p < 0.001. The direct effect path coefficient from inclusive leadership to psychological ownership is significant, p < 0.001. The direct effect path coefficient from psychological ownership to turnover intention is significant, p < 0.001. The indirect effect path coefficient from inclusive leadership to turnover intention is significant, p < 0.001. Conclusion: Psychological anxiety, burnout, turnover intention, and even suicidal thoughts were the main symptoms of Chinese nurses under the normalization of COVID-19 prevention and control in China. The absence of a mechanism to counteract these negative conditions may ultimately lead to personal psychological distress for nurses and collapse of the healthcare system. Inclusive leadership can improve nurses' psychological ownership level and reduce their turnover intention by treating them fairly, providing them with opportunities for self-development, paying attention to communication with them, and increasing their sense of belonging, self-efficacy, and self-identity.

Do Nostalgic Intensity and Psychological Ownership Trigger Tourists' Revisit Intention in Crisis?

In an age of uncertainties, especially with the prevailing COVID-19 pandemic, it is important to examine the influencing factors that impact individuals' decision-making process in terms of revisiting a particular destination. We adopted the psychological ownership and resilience theories to understand and explore tourists' revisit intention and used SPSS PROCESS Macro to test the hypotheses and analyze the results. The results confirm a positive relationship between nostalgic intensity and revisit intention, both directly and through the mediating role of psychological ownership . Additionally, we note that both perceived risk and psychological resilience affect this relationship, albeit as a moderator. Based on these findings, we aim to offer practical implications to revive the tourism sector and suggest a few strategies that may help in the recovery measures. In the process, we contribute to the extant literature on tourism, while exploring the role of psychological ownership and psychological resilience.

Proactively Seeking Challenges for Job Satisfaction: The Interplay of Psychological Ownership Among IT Sector Professionals

The coronavirus pandemic has put the spotlight on employee happiness and well-being. Employees’ job satisfaction in a post-COVID-19 scenario is a vital concern for academics and organizations. It is a crucial research question to decipher if employees can proactively rise to challenging job demands and achieve job satisfaction. Also, though the role of job crafting has been studied as an antecedent of job satisfaction, it has not been examined in alliance with job-based psychological ownership (PO). Taking note of this, this study examines the mediating role of job-based PO between seeking challenging job demands (SCJD) and job satisfaction (JS). The study contributes to the growing understanding of post-pandemic employee JS. It provides preliminary empirical evidence of the enabling roles of job-based PO and proactive job crafting in achieving JS. Data for the study were collected from Information Technology (IT) and IT enabled Services (ITeS) sector employees in India using online questionnaires. One hundred eighty-four solicited responses were included in the data analysis and analysed using SPSS and AMOS. Results establish that employees SCJD experience higher job satisfaction. The mediating effect of PO on the association between SCJD and JS has been found. The results have both practical and theoretical implications. This study provides evidence of the beneficiary aspect of proactive employee behaviour. Managers can adopt mechanisms to enable job crafting and ownership. JS can be enhanced by raising the levels of PO and proactive crafting undertaken by SCJD to further learning opportunities at work. Limitations of the study have been discussed. © 2022 Management Development Institute.

Share it or buy it? Exploring the effects of product brand attachment on commercial sharing services

Commercial sharing services (CSSs) provide consumers with temporary access to products or services. Consumers can use CSSs to communicate an identity by renting products from specific brands. Applying the theory of the extended self, we proposed an attachment-based account of CSS usage. Across four studies, we found consistent evidence that consumers were less likely to rent the products of their strongly attached brands via CSSs because these brands were regarded as part of their extended selves, and thus sharing these products with others would contaminate the self. However, this effect was mitigated when consumers' psychological ownership of the shared product was augmented. Our findings reveal that psychological ownership can replace the role of actual ownership in the sharing context, rendering profound implications for understanding the relationships among self, brand, and product in sharing services.

Interaction between psychological ownership and psychological resilience toward the destination

The tourism sector was badly affected by the ongoing Covid-19 pandemic, creating thereby a need to advance knowledge on developing strategies for bringing tourists to back their favourite destinations. Although studies in tourism literature in the last two years addressed several issues relating to the pandemic, ironically not many have explored the role of tourists' attitude towards a destination. Specifically, there have hardly been any discussions on the tourists' psychological ownership vis-a-vis destination affinity (DA). It's an irony because they play crucial roles in leading tourists to revisit their favourite destinations. Using the 'Psychological Resilience Theory', this study focuses on the Covid-19 crisis and examines the relationship between attitude towards the destination, psychological ownership towards the destination, DA, and desire to revisit the destination post-Covid-19 crisis. Data (N = 274) was collected online from Indian tourists and hypothesis testing was done using PROCESS SPSS macro. The findings of the study indicated the mediating impact of DA and moderating role of psychological resilience. This study offers several important implications for tourism literature and the sector at large.

Which CSR message most appeals to you? The role of message framing, psychological ownership, perceived responsibility and customer altruistic values

COVID-19 has led the hospitality industry to increase focus on the role of corporate social responsibility (CSR) messages that can increase positive brand behaviors. Thus, Study 1 examines the effects of CSR message and customer altruism using a 2 (CSR message: cause promotion vs. advocacy advertising) × 2 (Customer altruistic values: high vs. low) between-subjects experimental design. Building upon Study 1′s findings, Study 2 investigates the effect of psychological ownership and the mediating role of perceived responsibility using a 2 (CSR message: psychological ownership vs. cause promotion) × 2 (Customer altruistic values: high vs. low) between subjects’ experiment. Results show the interaction effect of altruistic value and the moderated mediation effect of perceived responsibility, contributing to the gaps surrounding CSR messages as well as providing implications for hospitality businesses to optimize the application of CSR messages.

Investigation of Factors That May Affect the Commitment of Healthcare Professionals to Their Works During the COVID-19 Pandemic Period

The environment of uncertainty created by the COVID-19 pandemic period has caused difficulties especially for healthcare professionals in their work activities. The purpose of this research is to find out which variables might affect the commitment of healthcare professionals to their works during this COVID- I 9 period. Based on the data announced by the Ministry of Health during the pandemic in the first quarter of 2021, it was decided to conduct a research on doctors, nurses, caregivers, and medical secretaries working in hospitals in the cities of the Eastern Black Sea Region of Turkey which generally show high risk. In the developed research model, satisfactory conditions (SC), emotional commitment to change (ECC), and psychological ownership (PO) as variables that may directly or indirectly affect the commitment of healthcare professionals to their works (CW) were used. The Smart PLS program was used in the analysis of the research model and hypothesis. It was seen that the ECC of healthcare professionals has a positive and significant (.694;p<.000) effect on SC. It was understood that the PO of healthcare professionals has positive and significant effects on their CW (.394;p < .000). It was also observed that the presence of SC has positive and significant effects on the PO of the healthcare professionals in the current situation (.796;p < .000). It was observed that only the effect of ECC of healthcare professionals on their CW is insignificant (.097;p > .086). Looking at the indirect (intermediary) effects obtained as a result of the research, it was seen that all of the hypotheses consist of positive coefficients. This situation reveals that the mediating variables have complementary effects on the obtained results.

How abusive supervision affect knowledge hiding? The mediating role of employee silence and moderating role of psychological ownership

Purpose This study aims to investigate how abusive supervisor affects knowledge hiding (KH). Specifically, this study investigates employee silence as a mediating mechanism between abusive supervision and employees' KH. Further, psychological ownership is examined as a buffer between abusive supervision and employee silence. Design/methodology/approach KH has become a major issue for both manufacturing and service sectors. Therefore, this study collected data from 322 employees working in manufacturing and service sectors through "Google Forms" during COVID-19. The respondents were contacted through LinkedIn platform between January and July 2021. Findings This study noted that when employees working in high-power distance cultures perceive their leaders/supervisors as abusive, they avoid confrontation and engage in silent behavior, which positively affects their KH behavior. However, employees with a high level of psychological ownership are less likely to respond to their abusive supervisors through silence because such employees feel a greater sense of belongingness and prefer to benefit their organization. Research limitations/implications This study used a cross-sectional design that restricts causality. However, the findings of this study suggest management to focus on leadership style to minimize KH at the workplace. Originality/value To the best of the authors' knowledge, this study is the first to explore the underlying mechanism (employee silence) and boundary condition (psychological ownership) to explain the association between abusive supervision and KH.

Customer engagement in online service brand communities

Purpose>Online service brand communities (OBCs) are an essential services marketing channel and relationship marketing tool, in which social capital (SC) is a critical success factor. Underpinned in social identity and social exchange theories, this paper aims to explore the effects of SC on customer brand engagement (CBE), considering the roles of collective psychological ownership (CPO), customer citizenship behaviour (CCB) and perceived community support (PCS).Design/methodology/approach>The research model was tested using survey data from 256 participants;137 from the Xiaomi Community and 119 from the Huawei Fan Club. Partial least squares-structural equation modelling analysis was used.Findings>SC drives CBE. CPO and CCB are important mediators, whilst PCS is an important moderator.Practical implications>Brand marketers need to foster SC in OBCs to achieve the maximum level of customer engagement. The authors provide recommendations as to how to build structural, relational and cognitive SC, as well as CPO, CCB and PCS. In short, brand marketers need to foster an interactive, empowering and supportive environment.Originality/value>The authors further service research around the humanisation of technology. Specifically, OBCs are social spaces for brands and customers, and a key enabler of relationship marketing principles, such as CBE. The authors test the roles of structural, cognitive and relational SC in engagement in OBCs, through CPO and CCB. This holistic picture of engagement in OBCs is an important foundation for future service research.

Impact of COVID-19 on tourism image, commitment and ownership: a longitudinal comparison

Purpose The purpose of this research is to investigate the change in the relationship of cognitive destination image, affective destination image, destination psychological commitment and destination psychological ownership with intention to visit destination because of COVID-19 pandemic. Design/methodology/approach The research followed a longitudinal design with 424 samples collected in two phases (t1 - before COVID-19;t2 - during COVID-19). The hypotheses were analysed using structural equation modelling, and the difference between the models (before and during COVID-19) was estimated using multi-group analysis. Findings The results indicate that destination psychological ownership and affective destination image share higher significant relationships with intention to visit destination even during COVID-19. Practical implications The results have indicated the role of destination psychological ownership in building a sustainable campaign towards the visit intention even during a crisis. Originality/value The study contributes to understanding the difference of tourists intention to visit destination before and during COVID-19 from the lens of various theories such as psychological ownership, psychological commitment and destination image.